Home > Technical Support > FAQs and Troubleshooting Tips > Retrospect™ Software for SimpleShare™

FAQs and Troubleshooting Tips

Frequently Asked Questions
Retrospect™ Software for SimpleShare™


  1. Where do I find the License Key for my Retrospect Express software?
  2. My cd doesn't auto run, how do I install the software?
  3. How many computers can I use Retrospect Express with?
  4. Why won't my License Key work on Windows 2000/2003 Server?
  5. What is the difference between Retrospect Express and Retrospect Backup?
  6. How do I use the advanced features of Retrospect Express?
  7. How do I select the SimpleShare as my backup location in Retrospect?
  8. Why can I only backup 2GB from my Mac?
  1. Where do I find the License Key for my Retrospect Express software?
    A: When the cd auto launches there is a menu of options. One of the buttons is Free Retrospect Product Key, it is the second to last. On Macintosh systems you will need to double click on the Register.htm file in the main folder of the install cd. You will need internet access to complete the registration process and at the end a key will be emailed to you. Make sure to have the serial number of your SimpleShare and the Mac Address handy as you will need these numbers. You can find the Serial Number on the back of the SimpleShare unit. The Mac Address can be located on the Advanced Setup Screen under Networking.
  2. My cd doesn't auto run, how do I install the software?
    A: Go to my computer and double click on the cd/dvd drive that you inserted the "Backup Application" cd into. In this folder double click on Setup, this will launch the setup screen.
  3. How many computers can I use Retrospect Express with?
    A: The Retrospect Express program has a single license and is only intended to be installed on one machine. If you would like to install on multiple machines you will need to contact Dantz and upgrade to Retrospect Backup 7.
  4. Why won't my License Key work on Windows 2000/2003 Server?
    A: The Retrospect Express software is only compatible with a desktop operating system. If you want to use the Retrospect software with a Server version of Windows, then you will need to contact Dantz to upgrade to Retrospect Backup 7.
  5. What is the difference between Retrospect Express and Retrospect Backup?
    A: Retrospect Express is the OEM version of the retrospect software. It is only available when bundled with a storage product. The only limitation of Express is that it is not compatible with server versions of the Windows OS. It has the full functionality of the Retrospect Backup program.
  6. How do I use the advanced features of Retrospect Express?
    A: Basic support for Retrospect is provided by SimpleTech. For more advanced features you can access EMC/Insignia's Knowledge Base at the following link.http://www.emcinsignia.com/supportupdates/technical/express/
  7. How do I select the SimpleShare as my backup location in Retrospect?

    A: In Retrospect software you may need to manually locate your drive. The software doesn't detect it as a drive letter, like my computer does, but as a network location. If the drive is not showing up under network places on the setup screen then follow the instructions below.

    During the Backup Wizard process you will come to a screen labeled

    Where do you want the backup to be stored?

    Click the Browse button at the bottom of the screen

    Click Advanced on the screen that opens

    Type \\simpleshare\netfolder. This name will be different if you changed the name of the machine or the default share.

    Click OK and you should be returned to the selection screen.

    Select the location that you have just added under network places and click next.

  8. Why can I only backup 2GB from my Mac?

    A: This was an issue with the older version of Retrospect Express 6.0. Download the latest update to 6 at the link below to correct this problem.

    http://www.emcinsignia.com/supportupdates/updates/