FAQs and Troubleshooting Tips

Frequently Asked Questions - iShare™


  1. Can I get iShare for my 160/250/400GB SimpleShare?
  2. What is the Username for shares with a password?
  3. What port should I open on my router to access the SimpleShare over the internet?
  4. How do I access locations other than the My Home share when connecting from the internet?
  5. How do I make more shares accessible through the internet?
  6. Why can't I set remote access options for the Organizer share?
  1. Can I get iShare for my 160/250/400GB SimpleShare?

    The iShare feature is only available on the 500GB and larger SimpleShare models. There are modifications to the SimpleShare beyond the increased capacity that make iShare possible, so the 1.1 firmware is not compatible with other models.

  2. What is the Username for shares with a password?

    When using a share that has been assigned a password the login name is the name of the share. For example, the netfolder share Username would be Netfolder.

  3. What port should I open on my router to access the SimpleShare over the internet?

    The most common port for internet access is port 80. However, some internet providers will block this port. The next best port would be 8080, but this could also be blocked. If you find that both of these ports are blocked you should work slowly through the options starting with 8081 and going up from there. You will generally find one of the ports between 8081-8089 available. For additional information about opening ports, please refer to the user manual for your router or contact your router manufacturer.

  4. How do I access locations other than the My Home share when connecting from the internet?

    When you access your SimpleShare by domain name (?.simpleshare.com) it will default to the My Home share. To get to the share menu you will need to change the address appearing in your browser address bar. Delete everything after /shares/ from this address and hit Enter to access the root share menu.

  5. How do I make more shares accessible through the internet?

    When running the iShare setup only MyHome and MyShare are setup for remote access. To add these options to other shares you will need to go through Share Security Management on the Main Menu of the SimpleShare configuration. On the Main Menu click Share Security Management. The first page will give you the option to set passwords on your shares. If you intend to put sensitive data on the share, it is recommended to set a password so that data will not be open to anyone on the internet. Select the share you would like password protected from the drop box and then check the box for Enable Share Password. Enter your password and click Apply. Whether you have selected a password or not, click Next to proceed. Under Remote Access check the boxes next to the share you would like to change settings for. Read will only allow viewing files, Write will allow adding files to the share remotely, and Delete will allow files to be deleted from the share remotely. Options cannot be changed for the MyShare and MyHome shares. When you have made your selections click apply. Clicking done will return to the main menu.

  6. Why can't I set remote access options for the Organizer share?

    Remote access cannot be enabled on the Organizer share. The special sorting feature built into this share makes it incompatible with remote access.